FAQs

Our products are crafted from high-quality materials, ensuring durability and longevity. Specific materials vary by product line but include premium woods, metals, and composites.

For optimal maintenance:

• Avoid direct sunlight and excessive moisture
• Clean with a soft, dry cloth
• Use only recommended cleaning products
• Follow specific care instructions provided with your product

NEPLY offers a warranty for manufacturing defects but does not cover returns due to customer preference. See our Warranty section below for full details.

NEPLY warrants that our products will be free of manufacturing defects in material and workmanship from the date of purchase.
Should the product fail to conform to this warranty, NEPLY will, at its option:

• Repair the product
• Replace the product in the same stage of filling or finishing as was initially supplied

• Product failure due to improper installation
• Damage from failure to follow care instructions
• Defects caused by improper door alignment or hanging
• Panel shrinkage (panels are designed to “float”)
• Expansion due to environmental conditions
• Damage caused by others or beyond NEPLY’s control
• Normal wear and tear, weathering, or misuse
• Damage from natural disasters

• To file a warranty claim:

a. Notify your NEPLY dealer

b. Include the following information:

• Description of the product
• Name and address of owner and installer
• Proof of sale (receipt/invoice)
• Detailed explanation of the defect

• Note: NEPLY is not responsible for transportation, shipping, removal, finishing, labor or installation charges.